Submit a support request and we will get back to you with next steps. The more detail you can give us upfront, the faster we can resolve it. Name, email, model, serial number, and a description of the issue are required. Photos or video are not required but help enormously.

Your Details

First Name *

Last Name *

Email *

We will send your ticket number to this address.

Your Speakers

Speakers Model *

Serial Number *

Found on the label on the rear panel of your unit.

Second Unit Serial Number (if applicable)

Only if both units in your pair are experiencing the same issue.

The Issue

Issue Type *

Describe the Issue *

Photos or Video Optional but strongly encouraged

Drop files here or click to browse

JPG, PNG, WebP, MP4, MOV · 50MB per file

You will receive a ticket number by email.
We typically respond within one business day.

Ticket Submitted

Your support request has been received. Check your email for your ticket number. We will be in touch within one business day.

Submission Failed

Something went wrong. Please try again in a moment.

Before You Submit

Check the FAQ first. A lot of setup questions and common issues are covered there and you may get an answer faster.

If you have not registered your product yet, register it now before submitting. It connects your serial number to your contact record and speeds up the support process.

What Helps Us Most

A short video of the issue, even from your phone, is worth a hundred words of description. If you can reproduce the problem, record it.

Tell us what you have already tried. If you have swapped cables, rebooted the DSP, or tested on a different input, say so. It saves a round trip.

Response Times

We respond to all support requests within one business day. Warranty claims and hardware issues may require additional back-and-forth before we can confirm next steps.

Finding Your Serial Number

The serial number label is on the rear panel of your unit, typically near the power input or input connections. It is printed on a white or silver label.

TERRA Terra

TERRA-A-NNNN

GRAVITY Gravity

GRAVITY-A-NNNN

SELENE Selene

SELENE-A-NNNN

POSEIDON Poseidon

POSEIDON-A-NNNN

CORE EXCore

CORE-A-M-NNNN (Mono) / CORE-A-S-NNNN (Stereo)

EXMA Arcturus

EXMA-NNNNNN-NNN

EXMG Ganymede

EXMG-NNNNNN-NNN

EXMP2 Pulsar MKII

EXMP2-NNNNNN-NNN

EXMQ2 Quasar MKII

EXMQ2-NNNNNN-NNN

EXMT Titan

EXMT-NNNNNN-NNN